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Ordering FAQ

FAQs

 Can I order by Phone? Yes you can call our customer service department at 800-493-0122. The customer service department is available Monday - Friday, 8:30 to 4:00 pm eastern standard time.
How do I track my order? You will receive an email confirmation once your order has been sent.
What forms of payment do you accept? We accept the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal
Is my privacy and personal information secure on your site? Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
Do you restock items that are sold out? We do our best to keep all items in stock. If you receive a notice that an item is temporarily out of stock, you should contact our customer service department to check on availability. Please be sure to have the item number/product code to confirm availability
Can I modify or cancel my order? Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
How do I know what size to choose? Click here to view our size charts
I cannot find the answers to my questions, how do I contact customer service? Click here to contact customer service or call 800-493-0122 between Monday - Friday, 8:30 - 4:00 pm, eastern standard time.  Alternatively, you can email Customer Service at Shopping@WorldMeeting2015.org 

 

Payment   We accept the following forms of payment:  Visa, MasterCard, American Express, Discover, PayPal
Shipping Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.  If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.
Standard  Delivery  Standard delivery usually arrives within 4 - 9 business days from the shipped date, excluding holidays. Please allow 1-2 days handling time.  Standard delivery to Alaska, Hawaii, and P.O. Boxes addresses usually arrives within 5 - 13 business day from the shipped date, excluding holidays.  Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.  Click here for rates
Express Delivery  Express shipping orders placed Monday through Friday, excluding holidays, before 11:00 AM PST will usually arrive within 2-3 business days from the shipped date. Please allow 1-2 days handling time.  Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Yea’s Eve, New Year’s Day.  Express shipping is not available for Alaska, Hawaii, P.O Boxes, and APO/FPO addresses.   Click here for rates
Next Day Delivery Next Day Shipping is available on orders placed before 11:00am PST. Orders placed before 11am PST will arrive the following business day, by end of day. Next Day Shipping is only available to delivery addresses in the 48 contiguous states. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO addresses.  Orders placed on the following holidays are not eligible for Next Day Shipping: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Yea’s Eve, New Year’s Day.   Click here for rates
Privacy & Security The security and privacy of your personal information is very important to us. We respect your right to secure online shopping and make it our priority to keep your information safe